Refunds and subscription cancellation

Refund eligibility

You may request a refund within 14 days of an initial subscription purchase. The refund is calculated from the unused part of the paid period: elapsed calendar days and consumed speech-recognition minutes are both counted, and the larger used share is applied. At least 20% of the payment is retained for access and payment processing. Annual and six-month plans are calculated over their full paid period.

Refunds may also be issued in the following cases:

• You were charged more than once for the same subscription.
• A payment was made without your authorization.
• A technical issue on our side prevented you from using the paid service.
• You were charged after cancelling your subscription due to an error in our billing system.

Subscription renewals

Renewals are generally non-refundable. If a renewal was charged by mistake, contact support within 14 days. Approved refunds are calculated using the same day and speech-minute usage rule.

How to request a refund

To request a refund, contact us at info@speakrole.com and include the email address associated with your account and payment details.

Refund processing

Approved refunds are returned to the original payment method. Processing times may depend on the payment provider or bank.

Apple App Store

For Paddle payments, contact SpeakRole support with your account email, purchase date and order number. Eligibility and timing depend on the payment details and applicable law.

Google Play

For Paddle payments, contact SpeakRole support with your account email, purchase date and order number. Eligibility and timing depend on the payment details and applicable law.

How to cancel renewal

Manage your subscription under Settings → Subscription in your account. Deleting the SpeakRole app or account does not cancel the subscription. Cancelling renewal and requesting a refund are separate actions.

• Apple App Store
• Google Play

Documents and help

• Terms of use
• Privacy
• SpeakRole pricing
• Support